Question 1

Can a student apply to the dispute resolution commission if they disagree with the decision?

Accepted Answer

Yes, the student has the right to apply to the University’s dispute resolution commission if they disagree with the Commission’s decision or if they do not receive a response within 10 working days from the date the appeal or complaint was submitted to the University, except in cases where the student has been informed that the review period has been extended.

Question 2

How long does the review of an appeal or complaint take?

Accepted Answer

The committee reviews the appeal or complaint within 10 working days. In exceptional cases, the period may be extended by another 10 working days.

Question 3

Can a second appeal / complaint be submitted if the first was rejected?

Accepted Answer

Yes. If the first appeal or complaint was rejected due to formal issues (unclear text or incomplete fields), the student may resubmit it within 3 working days. It can only be resubmitted once.

Question 4

Where can appeal / complaint forms be found?

Accepted Answer

The forms can be found on the KTU Office 365 website: Studies → Documents → Study documents → Appeals and complaints.

Question 5

Where should an appeal / complaint be submitted?

Accepted Answer

Depending on the case, they are addressed to the faculty study centre, the Student Information Centre, or the Chair of the Academic Ethics Committee.

Question 6

When can a student submit an appeal / complaint?

Accepted Answer

Appeals regarding written decisions related to a student’s assessment of study results and/or evaluation of achieved study results must be submitted no later than within 3 working days from the announcement of the grade or entry in AIS or from the moment the student is informed about the decision taken . Complaints must be submitted no later than within 30 working days after the violation of the student’s rights and legitimate interests becomes known .

Question 7

For what reasons are complaints submitted?

Accepted Answer

A complaint is submitted regarding a possible violation of a student's rights and legitimate interests , caused by the actions or inaction of a University employee, another student, a unit, a commission, or another body operating within the University in the following areas: ensuring the quality of studies ; compliance with study organization processes and procedures ; ensuring the quality of learning resources and the learning environment ; compliance with the provisions of the Code of Academic Ethics ; ensuring the quality and compliance with procedures of additional services (for example, the provision of financial support, accommodation, leisure activities, etc.); other cases .

Question 8

Can a group of students submit an appeal?

Accepted Answer

No, appeals can only be submitted individually.

Question 9

What must a student do before submitting an appeal?

Accepted Answer

First, before submitting an appeal, the student must familiarize themselves with the  documents regulating the area in which the possible violation occurred , other relevant information, and, if necessary,  consult with the vice-dean for studies of their faculty . If possible, it is recommended to first try to resolve the issue with the  University employee who made the written decision, the head of the unit, commission, or another body operating within the University . Second, before submitting an appeal, the student has the right to  review their written work or another completed assignment , or  become familiar with the conclusions regarding the decision made about them . An appeal is submitted when, after reviewing the documents regulating the area in which the possible violation may have occurred, reviewing the completed work or tasks, or becoming familiar with the conclusions,  there remain well-founded arguments regarding possible violations .

Question 10

Can a student who has lost a VF place obtain it again during the next rotation in the following study year?

Accepted Answer

During the next rotation, if the student achieves an excellent or typical study achievement level and has no academic debts , they may again compete for an available state-funded study place .

Question 11

What should a student do if they lose a VF place after the ranking lists are formed?

Accepted Answer

Students who lose a VF place must, within two working days after the results are announced in AIS , submit a request to the faculty dean asking for permission to continue studying in the same study program in a VNF place , paying the study price established in the year of their admission . An agreement on amending the study contract is then signed with the student. The student’s transfer to a state non-funded study place is formalized by a dean’s order after the agreement on amending the study contract is signed . If the student does not submit a request to transfer to a state non-funded study place or to terminate their studies to the faculty dean within the specified deadline , it is considered that the student refuses to continue their studies . In this case, the study contract is terminated at the University’s initiative , and the student must repay to the state budget a part of the funds that were allocated to cover the cost of their studies in a state-funded study place .

Question 12

What should a student do if they receive a VF place after the ranking lists (rotation) are formed?

Accepted Answer

The student is informed about receiving a VF place via the University email or a notification in AIS . If the student receives a VF place, they must submit a request to the faculty dean within five working days after receiving the AIS notification . If the candidate does not submit the request within the specified deadline , the available VF place is offered to the next best student in the established ranking list .

Question 13

How are ranking lists formed?

Accepted Answer

The formation of ranking lists is carried out according to study levels (first-cycle and integrated studies students), study fields , study forms (full-time and part-time students), and type of funding ( VF and VNF ).

Question 14

When can a student obtain and retain a state-funded (VF) place?

Accepted Answer

When can a student obtain and retain a state-funded (VF) place? Only a well-performing student can obtain and retain a state-funded (VF) place – a student who has no academic debts, has fulfilled all study program requirements during the evaluation period, and has achieved a typical or excellent achievement level . In total, three levels of study achievement are distinguished : Excellent – when at least four-fifths of the study module grades are at the excellent level . (Example: if there are ten modules during one academic year, eight of them must be graded 10 or 9, and the remaining two may be graded 6, 7, or 8). Typical – when at least three-quarters of the study module grades are at the typical or excellent level, and the rest are at the threshold level . (Example: if there are twelve modules during one academic year, nine of them must be graded 10, 9, 8, 7, or 6, and the remaining three modules may be graded 5). Threshold – when the student has completed all study modules, but their study achievements do not reach the typical level . (Example: if there are ten modules during one academic year and five of them are graded 6, 7, 8, 9, or 10, while the remaining ones are graded 5).

Question 15

When is rotation carried out?

Accepted Answer

August 31 of the current year.

Question 16

Who does rotation apply to?

Accepted Answer

Rotation applies to bachelor’s and integrated studies students . During the rotation, ranking lists are formed according to study levels, study fields, study forms (full-time and part-time students), and the type of funding. The regulating document – Description of the Procedure for Determining Student Achievement Levels, Forming Ranking Lists, and Redistributing State-Funded Study Places .

Question 17

What are the grounds for appeals?

Accepted Answer

The appeal is submitted regarding the written decision made by the University against the Student, when the decision was made (for example, the year of the Student's accounting for study results and/or the year of study results achieved, learning achievements), academic ethics, procedures and/or technical errors were possibly violated. An appeal may not be submitted for the purpose of re-evaluation of completed assignments or obtaining permission to re-pay when the student believes that he/she has been wrongly evaluated.

Question 18

Can a group of students file a complaint?

Accepted Answer

A complaint can be filed by one student or a group of students. When a complaint is submitted by a group of students, it is signed by all students, but one student is designated as the representative of the student group, with whom the addressee receiving the complaint and the Complaints Commission communicate directly.

Question 19

What is rotation?

Accepted Answer

Rotation - the transfer of a student from a state non-financed (VNF) place to a funded (VF) place and vice versa.

Frequently Asked Questions